Kayalu Satisfaction Guarantee

Click here to read our One Year Repair/Replace Warranty.

YOUR SATISFACTION IS GUARANTEED

We value your decision to purchase Kayalu products. To ensure your complete satisfaction, we offer a 30-day Money-Back Guarantee and a One Year Repair/Replacement Warranty on all Kayalu gear and accessories.

Guarantee

If you have purchased your Kayalu product from us and are disatisfied for any reason, return the unit(s) to us for a full refund of the purchase price plus tax paid (if any).

Ship unit (in carton or box) and a photocopy of your Kayalu invoice to:

S. H. Pierce & Co. / kayalu.com
21 Wormwood St. #215
Boston, MA 02210

Attn: RMA Order# _________________

If you do not have your original invoice to determine the Order Number, please contact us at 617 338-2222 and we will assist you.

Unless authorized by us in writing or e-mail, returns must be shipped within 30 days of your receipt of the original order.

While we do not refund outbound or inbound shipping charges, we will forgive any shipping subsidy that you may have received on the initial shipment, for example through a "flat rate shipping" or "free shipping" promotion.

Your refund will be processed within 14 days of our receipt of the returned unit(s), applied according to your original method of payment. If we are unable to process a refund due to a credit card account closure, or for any other unforseeable circumstance, we will issue a company check payable to you for the full amount due.

Summary:
Refund Amount: We refund 100% of your product(s) purchase price paid and tax paid, if applicable.
Shipping Charges: Shipping cost on the original shipment and your return shipment expenses are non-refundable.

For units purchased from Kayalu authorized resellers: If you have purchased your Kayalu product from an authorized Kayalu reseller, your purchase is subject to the terms of that reseller and you must return the unit to the reseller according to the terms of your purchase with them. Please contact us if your reseller refuses to honor a 30-day money-back guarantee. We will contact the reseller and attempt to resolve the dispute.

We anticipate that your experience with our products and customer service will far surpass expectations, and look forward to serving you for many years to come. Ultimately, if there is any reason for your concern, please do not hesitate to contact us.

Thank you for choosing Kayalu products.

S. H. Pierce & Co. / kayalu.com
617 338-2222
617 338-2223 fax
Boston, Massachusetts

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